EmailOctopus incident

Short maintenance to install a security update

Major Ongoing View vendor source →

EmailOctopus is currently experiencing a major incident affecting Platform, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 21, 2026, 01:24 PM UTC
Resolved
Ongoing
Duration
● 2h 41m
Detected by Pingoru
Oct 21, 2026, 01:24 PM UTC

Affected components

Platform

Update timeline

  1. investigating Oct 21, 2026, 01:24 PM UTC

    Status: Investigating We’re taking EmailOctopus offline for a short period from just before 3pm UK time (10am ET, 14:00 UTC) to install an urgent security update. A security fix has been announced for PHP, which is software that lots of websites use, including ours. We’re installing this fix straight away as a precaution to keep your account and your subscribers’ details protected. While we’re offline you won’t be able to log in or use EmailOctopus. Any emails scheduled to send during this time will go out once we’re back. We expect to be back up and running within the hour and we’ll update this page as soon as we are. Affected components Platform (Full outage)

  2. identified Oct 21, 2026, 01:45 PM UTC

    Status: Identified We’ve gone offline a little earlier than planned. The security fix was released ahead of schedule, so we’re installing it now rather than waiting. You won’t be able to log in or use EmailOctopus while we work on it. We’ll update this page as soon as we are. Affected components Platform (Full outage)