eloomi experienced a minor incident on October 9, 2025 affecting eloomi Infinite web application, lasting 14h 41m. The incident has been resolved; the full update timeline is below.
Affected components
eloomi Infinite web application
Update timeline
- investigating Oct 09, 2025, 03:14 PM UTC
We are currently experiencing degraded performance within the Learning Service. Users may experience slower load times, delays when accessing courses or launching training, or intermittent timeouts.
- identified Oct 09, 2025, 03:17 PM UTC
The issue creating degraded performance has been identified and an optimization is being developed to resolve this challenge.
- resolved Oct 09, 2025, 05:41 PM UTC
A patch has been deployed to address the degraded performance experienced within the Learning Service. We are continuing to monitor performance to ensure that response times remain within acceptable limits.