Ellucian incident

ETHOS INTEGRATION AND EXPERIENCE SERVICE DISRUPTION

Major Resolved View vendor source →

Ellucian experienced a major incident on July 17, 2023 affecting Ellucian Banner SaaS and Ethos Data Access - U.S. and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2023, 04:27 PM UTC
Resolved
Jul 17, 2023, 06:11 PM UTC
Duration
1h 44m
Detected by Pingoru
Jul 17, 2023, 04:27 PM UTC

Affected components

Ellucian Banner SaaSEthos Data Access - U.S.Ethos Data Connect - U.S.Ethos Identity Federation Services - US/CanadaEllucian Experience (U.S.)Ethos Integration - U.S.Ethos User Provisioning - US/CanadaEllucian Person Manager - U.S.Ellucian InsightsEllucian Intelligent Learning Platform - United States/Canada/Latin America

Update timeline

  1. identified Jul 17, 2023, 04:27 PM UTC

    Ellucian Experience, ILP, Ethos Integration, Data Access, Data Connect, and other products using Ethos Integration are experiencing a service disruption. Ellucian engineers are currently working to resolve the issue and will provide further updates shortly.

  2. monitoring Jul 17, 2023, 04:51 PM UTC

    Ellucian engineers have mitigated service issues for Ellucian Experience, ILP, Ethos Integration, Data Access, Data Connect, and other products which Ethos Integration and are continuing to monitor the service

  3. monitoring Jul 17, 2023, 05:50 PM UTC

    Ellucian engineers are investigating continued performance degradation issues for Ellucian Experience and will continue to provide updates until service is fully restored.

  4. resolved Jul 17, 2023, 06:11 PM UTC

    Ellucian engineers have restored service for Ellucian Experience, ILP, Ethos Integration, Data Access, Data Connect, and other products dependent upon Ethos Integration.