Ellucian incident
Ellucian Experience - Production Environment - US Region - Errors
Ellucian experienced a major incident on August 21, 2023 affecting Ellucian Experience (U.S.), lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2023, 02:00 PM UTC
Ellucian engineers are working to resolve some reported errors in Experience for customers. We will provide updates as soon as possible.
- identified Aug 21, 2023, 03:00 PM UTC
Ellucian engineers have identified the issue causing problems for some Experience users and are working on remediation. We will provide updates as we continue to make progress.
- identified Aug 21, 2023, 04:09 PM UTC
Ellucian engineers have identified the root cause and have made some improvements to performance of the Experience platform. We will continue to make progress and provide updates when we are fully restored.
- identified Aug 21, 2023, 05:05 PM UTC
We have made small improvements in processing times and are taking steps to eliminate the key performance constraint. We will provide an update when that work is complete.
- identified Aug 21, 2023, 06:18 PM UTC
Ellucian engineers continue to work on improving performance for Experience. We have added capacity and are working on improving overall throughput. We will post updates when this work is complete.
- identified Aug 21, 2023, 07:24 PM UTC
Ellucian engineers are continuing to work on improving performance. We do not yet have a definitive ETA for resolution and will continue to provide status updates.
- identified Aug 21, 2023, 08:18 PM UTC
We have seen continued minor improvements in performance. Ellucian engineers are still working on full restoration of services.
- monitoring Aug 21, 2023, 09:14 PM UTC
We made enhancements throughout the day and improvements in performance are observed. There will be a period of downtime between 10PM US ET 08/21/2023 to 2AM US ET 08/22/2023 while we make additional changes to improve performance.
- monitoring Aug 22, 2023, 10:34 AM UTC
The scheduled maintenance was successfully completed as planned. We have seen significant improvements and Ellucian engineers continue to monitor closely.
- resolved Aug 22, 2023, 04:00 PM UTC
We have seen significant performance improvements as a result of the maintenance work done overnight. This incident is now resolved.