Ellucian experienced a major incident on November 13, 2023 affecting Ellucian Workflow - U.S., lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Ellucian Workflow - U.S.
Update timeline
- investigating Nov 13, 2023, 06:24 AM UTC
Ellucian Workflow is currently experiencing connectivity issues for many Workflow customers in the US region. Ellucian engineers are working with ProcessMaker to resolve the issue and will provide further updates.
- resolved Nov 13, 2023, 07:21 AM UTC
ProcessMaker and Ellucian engineers have remediated the connectivity issue for all Ellucian Workflow customers in the US region. Ellucian will continue to monitor, but Workflow service has been restored.