Ellucian experienced a major incident on November 13, 2023 affecting Ellucian Experience (EMEA), lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 13, 2023, 01:52 PM UTC
Data Connect customers in the EU are experiencing processing issues. Ellucian engineers are researching the root cause and working to clear the pending transactions.
- monitoring Nov 13, 2023, 02:45 PM UTC
The issue for Data Connect in the EU region has been addressed, and the backlog of transactions is currently being processed. Ellucian engineers continue to monitor the backlog processing and will provide further updates.
- monitoring Nov 13, 2023, 03:41 PM UTC
Ellucian engineers are continuing to work through the transaction backlog for Data Connect services in the EU and will provide further updates as the processing continues
- monitoring Nov 13, 2023, 04:39 PM UTC
Ellucian engineers are updating job transaction handling for Data Connect in EU to speed up backlog transaction processing. Further updates will be provided as the backlog is processed.
- monitoring Nov 13, 2023, 05:38 PM UTC
Ellucian engineers are continuing to clear the backlog of pending job transactions in the EU region for Data Connect. We will continue to monitor the queue and provide further updates as the transactions are processed.
- resolved Nov 13, 2023, 07:00 PM UTC
Data Connect service in the EU region is now fully restored. Pending job transactions have been processed, and Data Connect jobs are now processing as expected.