Ellucian incident

CRM Advance, Advise, Recruit connectivity issue

Major Resolved View vendor source →

Ellucian experienced a major incident on March 7, 2024 affecting Ellucian Advance and Ellucian Advise and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2024, 07:34 PM UTC
Resolved
Mar 07, 2024, 08:28 PM UTC
Duration
54m
Detected by Pingoru
Mar 07, 2024, 07:34 PM UTC

Affected components

Ellucian AdvanceEllucian AdviseEllucian Recruit

Update timeline

  1. identified Mar 07, 2024, 07:34 PM UTC

    Customers are currently experiencing login/connectivity issues for Ellucian CRM Advance, Ellucian CRM Advise, and Ellucian CRM Recruit. Ellucian engineers are working to resolve this issue and will provide further updates.

  2. resolved Mar 07, 2024, 08:28 PM UTC

    Connectivity issues with CRM Advise, CRM Recruit, and CRM Advance have been resolved. Ellucian engineers will continue to collaborate with Microsoft to determine the root cause and prevent future recurrences of the issue.