Ellucian incident

COLLEAGUE SAAS INTERMITTENT PERFORMANCE ISSUES

Minor Resolved View vendor source →

Ellucian experienced a minor incident on March 22, 2024 affecting Ellucian Colleague SaaS, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2024, 01:50 PM UTC
Resolved
Mar 25, 2024, 12:07 PM UTC
Duration
2d 22h
Detected by Pingoru
Mar 22, 2024, 01:50 PM UTC

Affected components

Ellucian Colleague SaaS

Update timeline

  1. identified Mar 22, 2024, 01:50 PM UTC

    Some Colleague SaaS environments are experiencing intermittent performance issues impacting Colleague and Ethos integration. Ellucian Engineers are currently working on mitigating the issue and more information will be shared as soon as possible.

  2. identified Mar 22, 2024, 02:49 PM UTC

    Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.

  3. identified Mar 22, 2024, 03:50 PM UTC

    Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.

  4. identified Mar 22, 2024, 04:51 PM UTC

    Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.

  5. identified Mar 22, 2024, 06:03 PM UTC

    Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.

  6. identified Mar 22, 2024, 07:00 PM UTC

    Colleague SaaS continues to experience degraded performance. Ellucian engineers are working on the issue and will provide further updates until the issue is resolved.

  7. identified Mar 22, 2024, 08:00 PM UTC

    Ellucian Engineers are seeing some performance improvements. Ellucian will continue to monitor the issue and will provide further updates until the issue is resolved.

  8. identified Mar 22, 2024, 09:00 PM UTC

    Ellucian Engineers are seeing some performance improvements. Ellucian will continue to monitor the issue and will provide further updates until the issue is resolved.

  9. monitoring Mar 22, 2024, 09:42 PM UTC

    Ellucian engineers have identified the cause of the degraded performance that some customers are experiencing in Colleague SaaS. Ellucian will be deploying a release to both the production and non-production environments to resolve the issue. A release notification will be sent with the details.

  10. resolved Mar 25, 2024, 12:07 PM UTC

    Ellucian Engineers have resolved the issue some customers were experiencing with intermittent performance for Colleague SaaS.