Ellucian incident

Ethos Identity Federation Services Interruption

Critical Resolved View vendor source →

Ellucian experienced a critical incident on May 18, 2024 affecting Ethos Identity Federation Services - US/Canada, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2024, 03:48 AM UTC
Resolved
May 18, 2024, 05:43 AM UTC
Duration
1h 54m
Detected by Pingoru
May 18, 2024, 03:48 AM UTC

Affected components

Ethos Identity Federation Services - US/Canada

Update timeline

  1. investigating May 18, 2024, 03:48 AM UTC

    EIFS is currently experiencing a service outage. Ellucian engineers are researching the issue and will provide further updates.

  2. investigating May 18, 2024, 04:57 AM UTC

    Ellucian engineers are still investigating the issue and working with AWS on remediation

  3. resolved May 18, 2024, 05:43 AM UTC

    Ethos Identity Federation Services operations have been restored. Ellucian engineers will be monitoring the services.