Ellucian incident

Ellucian CRM Recruit and CRM Advise Service Interruption

Critical Resolved View vendor source →

Ellucian experienced a critical incident on February 4, 2025 affecting Ellucian Advise (EMEA) and Ellucian Recruit (EMEA), lasting 6h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 07:35 AM UTC
Resolved
Feb 04, 2025, 01:52 PM UTC
Duration
6h 17m
Detected by Pingoru
Feb 04, 2025, 07:35 AM UTC

Affected components

Ellucian Advise (EMEA)Ellucian Recruit (EMEA)

Update timeline

  1. identified Feb 04, 2025, 07:35 AM UTC

    Ellucian CRM Recruit and CRM Advise are currently experiencing a service interruption. Ellucian engineers are researching the issue and will provide further updates.

  2. monitoring Feb 04, 2025, 08:20 AM UTC

    Ellucian engineers have identified the issue and services are restored.

  3. identified Feb 04, 2025, 01:04 PM UTC

    Ellucian engineers identified resolved the issue with CRM Advise and are continuing to resolve an issue impacting the CX site for CRM Recruit customers.

  4. identified Feb 04, 2025, 01:05 PM UTC

    Ellucian engineers identified resolved the issue with CRM Advise and are continuing to resolve an issue impacting the CX site for CRM Recruit customers.

  5. resolved Feb 04, 2025, 01:52 PM UTC

    Ellucian engineers have resolved the issue impacting the CX site for EMEA CRM Recruit customers.