Ellucian experienced a major incident on May 22, 2025 affecting Ellucian Experience (U.S.) and Ellucian Experience (APAC) and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Ellucian Experience (U.S.)Ellucian Experience (APAC)Ellucian Experience (CA)Ellucian Experience (EMEA)
Update timeline
- investigating May 22, 2025, 12:03 PM UTC
Some customers are seeing errors with cards in Ellucian Experience. We are actively working on a resolution to restore full functionality as soon as possible. We will continue to provide updates as we make progress.
- identified May 22, 2025, 01:05 PM UTC
Ellucian has resolved the issues in EU and US regions. We will send further updates when all regions are fully restored.
- resolved May 22, 2025, 01:25 PM UTC
The Experience card issues have been resolved in all regions. Please contact our support teams if you see any additional issues.