Ellucian experienced a major incident on June 19, 2025 affecting Ethos Data Connect - U.S. and Ellucian Experience (U.S.) and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Ethos Data Connect - U.S.Ellucian Experience (U.S.)Ellucian Experience (APAC)Ellucian Experience (CA)Ellucian Experience (EMEA)
Update timeline
- identified Jun 19, 2025, 03:56 PM UTC
Some Experience customers are intermittently encountering service disruptions when accessing cards. We are addressing the issue now. We expect services to be restored shortly.
- identified Jun 19, 2025, 05:01 PM UTC
Ellucian engineers are still working on full restoration of services. We will provide updates as we continue to make progress.
- resolved Jun 19, 2025, 05:44 PM UTC
Ellucian engineers resolved an issue impacting cards. Normal system performance was restored, and engineers will continue to monitor the service.