Elite eBillingHub incident

EBH Intermittent Slowness

Resolved after 1 hour 26 minutes, affecting Submission API and Validation API and 1 more, on March 18, 2026.

resolved Mar 18, 2026, 11:27 PM UTC

Yesterday, at 16:41 UTC, we experienced degraded performance impacting invoice validation, search, and page load times. The issue was caused by long-running database processes driving high CPU usage. The issue was resolved at 18:07 UTC, and system performance was returned to normal on the same day. We will continue to monitor and investigate the root cause and action to avoid the issue from happening.

Started
Mar 18, 2026, 04:41 PM UTC
Resolved
Mar 18, 2026, 06:07 PM UTC
Duration
1h 26m
Detected by Pingoru
Mar 18, 2026, 04:41 PM UTC

Affected components

Submission APIValidation APIClient API

Update timeline

  1. resolved Mar 18, 2026, 11:27 PM UTC

    Yesterday, at 16:41 UTC, we experienced degraded performance impacting invoice validation, search, and page load times. The issue was caused by long-running database processes driving high CPU usage. The issue was resolved at 18:07 UTC, and system performance was returned to normal on the same day. We will continue to monitor and investigate the root cause and action to avoid the issue from happening.

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