Elite eBillingHub incident

EBH Intermittent Slowness

Notice Resolved View vendor source →
Started
Mar 18, 2026, 11:27 PM UTC
Resolved
Mar 18, 2026, 11:27 PM UTC
Duration
Detected by Pingoru
Mar 18, 2026, 11:27 PM UTC

Affected components

Submission APIValidation APIClient API

Update timeline

  1. resolved Mar 18, 2026, 11:27 PM UTC

    Yesterday, at 16:41 UTC, we experienced degraded performance impacting invoice validation, search, and page load times. The issue was caused by long-running database processes driving high CPU usage. The issue was resolved at 18:07 UTC, and system performance was returned to normal on the same day. We will continue to monitor and investigate the root cause and action to avoid the issue from happening.

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