ElevenLabs incident

EU Residency - Issue with SIP trunks utilizing static IP addresses

Minor Resolved View vendor source →

ElevenLabs experienced a minor incident on February 2, 2026 affecting Conversations, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 10:40 AM UTC
Resolved
Feb 02, 2026, 10:40 AM UTC
Duration
—
Detected by Pingoru
Feb 02, 2026, 10:40 AM UTC

Affected components

Conversations

Update timeline

  1. investigating Feb 02, 2026, 09:12 AM UTC

    Status: Investigating We are investigating a potential issue with SIP trunks utilizing static IP addresses on EU Residency servers. Affected components Conversations (Degraded performance)

  2. monitoring Feb 02, 2026, 09:28 AM UTC

    Status: Monitoring We have released a fix, and we are monitoring the situation. Affected components Conversations (Degraded performance)

  3. resolved Feb 02, 2026, 10:40 AM UTC

    Status: Resolved The issue with Static SIP traffic on the EU residency server has been fully resolved. Affected components Conversations (Operational)