ElevenLabs incident
Choppy audio on Agent conversations using Eleven v4 Turbo
Resolved after 2 hours, affecting Conversations, on November 4, 2026.
Between 09:15 and 11:15 UTC on Nov 4, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. We have rolled out a fix that increases v4 Turbo throughput, and we are adding alerting to detect this earlier.
Affected components
Update timeline
- investigating Nov 04, 2026, 09:15 AM UTC
Some Agent conversations in the EU using Eleven v4 Turbo are experiencing choppy audio, with parts of the agent's speech missing. This is caused by Eleven v4 Turbo generating audio slower than real time under high load.
- resolved Nov 04, 2026, 11:15 AM UTC
Between 09:15 and 11:15 UTC on Nov 4, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. We have rolled out a fix that increases v4 Turbo throughput, and we are adding alerting to detect this earlier.
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