Elevate incident

Elevate Data Services - Partial Outage - Cedaredge Area

Elevate experienced a major incident on July 15, 2026 affecting Cedaredge, lasting 6h 32m. The incident has been resolved; the full update timeline is below.

Started: Jul 15, 2026, 10:31 PM UTC
Resolved: Jul 16, 2026, 05:04 AM UTC
Duration: 6h 32m
Detected by Pingoru: Jul 15, 2026, 10:31 PM UTC

Affected components

Cedaredge

Update timeline

identified Jul 15, 2026, 10:31 PM UTC

The Elevate Network Operations Center (NOC) has identified a head end equipment issue affecting subscribers in the Cedaredge area. Our engineering team is actively investigating and working to resolve the problem. This event is impacting approximately 160 subscribers. Updates will be shared here as they become available. Thank you for your patience as we work to restore normal service.
monitoring Jul 15, 2026, 11:31 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 16, 2026, 05:04 AM UTC

This incident has been resolved.