Elevate experienced a critical incident on July 17, 2025 affecting Montrose and Elevate Phone and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2025, 04:56 PM UTC
The Elevate NOC has been made aware of a large-scale outage impacting the Western and Southern Montrose areas. Fiber damage is suspected, and field crews are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.
- investigating Jul 17, 2025, 06:02 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 17, 2025, 06:09 PM UTC
A solution has been implemented to restore services. Services are restoring for subscribers. Elevate crews are monitoring stability while continuing diagnosis and troubleshooting.
- monitoring Jul 17, 2025, 07:25 PM UTC
The majority of affected Elevate members have now been restored to full service functionality, and the Elevate operations team and field crews continue to work towards 100% restoration for all. We appreciate your patience as we work through this event.
- monitoring Jul 17, 2025, 08:55 PM UTC
Elevate Outside Plant crews have identified the damaged fiber segment and have begun final repairs. Our current estimated time of repair is 5 p.m. this afternoon. Thank you for your continued patience as we resolve this damage event.
- resolved Jul 17, 2025, 11:09 PM UTC
Services have been completely restored to the impacted area. We are continuing to monitor for any further issues. We thank you for your patience regarding this matter.