[email protected] address not creating support tickets

Update timeline

1. investigating May 28, 2025, 11:28 PM UTC

   Emails sent to our primary support address, [email protected], are not currently being received or creating support tickets. Support requests opened via the portal at https://eleostech.zendesk.com are creating tickets successfully. We're investigating the issue with [email protected]. In the meantime, if you need to reach support, please email us at [email protected] or login to the portal at https://eleostech.zendesk.com to create a ticket.

2. resolved May 28, 2025, 11:52 PM UTC

   We've resolved the issue with the [email protected] address and support tickets are being created again. We determined that emails sent to this address between 11:54 AM EDT and 7:42 PM EDT were not received. If you sent an email to [email protected] during this time, please resend the email. You would have received an error email with the subject "Delivery Status Notification (failure)" in reply to your message. Any tickets opened via the support portal were not impacted. We're very sorry for the disruption this issue has caused for your business.