Eleos Technologies incident

Elevated error rates for Document API

Eleos Technologies experienced a major incident on August 21, 2023 affecting Document Delivery, lasting 20m. The incident has been resolved; the full update timeline is below.

Started: Aug 21, 2023, 08:47 AM UTC
Resolved: Aug 21, 2023, 09:08 AM UTC
Duration: 20m
Detected by Pingoru: Aug 21, 2023, 08:47 AM UTC

Affected components

Document Delivery

Update timeline

identified Aug 21, 2023, 08:47 AM UTC

A performance regression as a result of the database upgrade is causing significantly elevated error rates for the document API at https://platform.driveaxleapp.com/api/v1/documents/queued/next. We're working on a mitigation to this performance regression and expect to have the mitigation in place in about 25 minutes. Documents will remain queued in the meantime.
resolved Aug 21, 2023, 09:08 AM UTC

We've applied the mitigation and the document API error rate is now zero.