Eleos Technologies experienced a minor incident on November 8, 2023 affecting Document Hub and Drive Axle, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2023, 05:35 PM UTC
We're currently investigating an issue affecting some drivers using version 1.53.102 of the Drive Axle iOS app. Document scans for these drivers may appear as blank. Our engineering team is working to identify and resolve the issue. Scanning on platform apps is unaffected, as is scanning in the Drive Axle Android app.
- resolved Nov 08, 2023, 09:23 PM UTC
The engineering team has investigated and determined that the issue causing certain Drive Axle iOS document scans to be blank is not a widespread concern and is limited in impact to specific users in certain conditions. We're working directly with those users to diagnose and resolve their issues. We try to err on the side of communicating early if we have any reason to think there's an emerging issue. In this case, we lacked tools or telemetry to quickly assess the impact of this particular symptom, and so we posted a status page incident out of an abundance of caution. However, in this case, we believe this issue is isolated to a few specific users.