Eleos Technologies incident
Investigating Increased Response Times
Eleos Technologies experienced a minor incident on September 16, 2024 affecting API and App Manager and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2024, 02:19 PM UTC
We are investigating potential issues affecting the Eleos Mobile Platform. Our on-call team is engaged and will provide an update shortly. We are experiencing higher-than-normal latency. While the system appears to be stable, our message response time is slower than expected.
- investigating Sep 16, 2024, 02:33 PM UTC
We have identified the cause for the elevated response times and are applying mitigations.
- monitoring Sep 16, 2024, 02:51 PM UTC
We have applied mitigations and our response times are back to normal. We are continuing to monitor.
- monitoring Sep 16, 2024, 03:08 PM UTC
We are seeing stable response times across the system, and are continuing to monitor the situation. We will post another update in 30 minutes, or when new information is available which ever comes first.
- monitoring Sep 16, 2024, 03:39 PM UTC
We are seeing stable response times across the system, and are continuing to monitor the situation. We will post another update in 30 minutes, or when new information is available which ever comes first.
- resolved Sep 16, 2024, 04:15 PM UTC
At this time the system has stabilized, and we are resolving this incident. Beginning at 13:54 UTC the Eleos Mobile Platform started experiencing elevated response times across the system while error rates remained nominal. A mitigation was put in place at 14:35 UTC to stabilize the response times which had an immediate impact that brought response time down to a normal rate at 14:38 UTC. During this period mobile app users would have experienced slightly longer periods when waiting for the app to refresh with new data, and API requests would've taken longer than normal to make.