Eleos Technologies experienced a minor incident on September 23, 2024 affecting API, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 05:38 PM UTC
We are investigating potential issues affecting the Eleos Mobile Platform. Our on-call team is engaged and will provide an update shortly.
- monitoring Sep 23, 2024, 06:02 PM UTC
We've rolled back a change we made this morning at 9:54 AM EDT. This earlier change caused authentication failures for one customer, and additionally prevented signature images attached to messages from being transmitted correctly. We've confirmed that the rollback has resolved these issues, and continue to monitor the systems.
- resolved Sep 23, 2024, 06:22 PM UTC
We've additionally verified that document images retrieved through the Document API were unaffected and accessible as normal.