Eleos Technologies experienced a minor incident on February 12, 2025 affecting App Manager, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 12, 2025, 07:03 PM UTC
We have identified an issue where trying to use Build a New Route within Trip Planner Studio will fail when selecting a pluggable routing engine. We have identified the issue, and are working on putting a fix in place. We will provide updates here as available or in the next 20 minutes, whichever comes first.
- identified Feb 12, 2025, 07:26 PM UTC
We have determined the cause of the pluggable route engine rendering incorrectly within Build a New Route, and are working on reverting the change. We will provide updates here as available or in the next 20 minutes, whichever comes first.
- identified Feb 12, 2025, 07:47 PM UTC
We are continuing to work to revert the set of changes that broke pluggable route engines within Build a New Route. We will provide updates here as available or in the next 20 minutes, whichever comes first.
- identified Feb 12, 2025, 08:08 PM UTC
We are continuing to work to revert the set of changes that broke pluggable route engines within Build a New Route. We will provide updates here as available or in the next 20 minutes, whichever comes first.
- identified Feb 12, 2025, 08:30 PM UTC
We are continuing to work to revert the set of changes that broke pluggable route engines within Build a New Route. We will provide updates here as available or in the next 20 minutes, whichever comes first.
- identified Feb 12, 2025, 08:42 PM UTC
We are currently deploying a fix that should resolve the issue within Build A New Route when attempting to use pluggable routing engines. The estimate for the fix to be in place is 25 minutes. We will provide an update when the fix is in place, and Build A New Route is functioning normally.
- identified Feb 12, 2025, 09:03 PM UTC
The fix for pluggable engines within Build A New Route of the Platform Dashboard is in place, and has been confirmed to be working as expected again. We are sorry for the inconvenience this may have caused. Please reach out to [email protected] if you have any questions.
- resolved Feb 12, 2025, 10:16 PM UTC
This incident has been resolved.