Elavon experienced a minor incident on July 13, 2026 affecting EMoney, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 02:58 PM UTC
Affected Service(s): EMoney Posted Time: 11:00 AM ET We are aware of an issue that may be impacted service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 1:00 PM ET Customer Service Contact Information: 800-834-7790, option 2 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- resolved Jul 13, 2026, 05:25 PM UTC
Affected Service: EMoney Time of Resolution: 11:40 AM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 800-834-7790, option 2 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.