Elavon incident
Resolved: Multiple Applications with Connection Errors
Elavon experienced a minor incident on June 8, 2026 affecting EMoney, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 12:51 PM UTC
Affected Service: Converge, Payments Insider, CenPOS, Fusebox Portal, Fusebox Gateway, EMoney We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Jun 08, 2026, 01:41 PM UTC
Affected Service: Multiple Systems Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Jun 08, 2026, 02:39 PM UTC
Affected Service:Multiple Systems Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Jun 08, 2026, 02:40 PM UTC
Affected Service: Multiple Systems Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- monitoring Jun 08, 2026, 03:09 PM UTC
Affected Service: Multiple Systems Technical teams continue to work towards a full resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- resolved Jun 08, 2026, 03:58 PM UTC
Affected Service: Multiple Applications Time of Resolution: 11:29 AM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 866-265-6225 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.