Elavon Outage History
Elavon is up right nowPingoru has recorded 14 incidents for Elavon: 14 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 3 | 9 of 744 (1%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 2 | 10 of 512 (2%) |
Incidents, newest first
Minor October 16, 2026 Resolved: Converge 3h 32m Converge
Started Oct 16, 2026, 06:25 PM UTC· resolved Oct 16, 2026, 09:58 PM UTC
- investigating Oct 16, 2026, 06:25 PM UTC
Affected Service: Converge 3DS We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Oct 16, 2026, 07:21 PM UTC
Affected Service: Converge 3DS Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- identified Oct 16, 2026, 08:43 PM UTC
Affected Service: Converge 3DS Technical teams continue to work towards a resolution for this issue. Impacted customers can disable their 3DS pre-processing rules as a workaround to restore the ability to process. We apologize for the inconvenience. Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- resolved Oct 16, 2026, 09:58 PM UTC
Affected Service: Converge 3DS Time of Resolution: 05:30 PM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Minor October 8, 2026 Resolved: Converge and Fusebox - Demo (Non-Production) Environment Unavailable 6h 29m Converge
Started Oct 08, 2026, 12:54 PM UTC· resolved Oct 08, 2026, 07:23 PM UTC
- investigating Oct 08, 2026, 12:54 PM UTC
Posted Time: 8:50 AM ET We are aware of an issue that may be impacted service quality of the Non-Production Converge and Fusebox environment for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 11:00 AM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- investigating Oct 08, 2026, 03:58 PM UTC
Posted Time: 11:55 AM ET Support teams continue to work with the third party vendor to resolve the issues impacting Non-Production Converge and Fusebox environments will keep you informed of any updates and apologize for the inconvenience. Next planned update: 2:00 PM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- investigating Oct 08, 2026, 06:06 PM UTC
Posted Time: 2:00 PM ET Support teams continue to work with the third party vendor to resolve the issues impacting Non-Production Converge and Fusebox environments will keep you informed of any updates and apologize for the inconvenience. Next planned update: 5:00 PM ET Customer Service Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the “Manage your subscription” option in your email or visit status.Elavon.com to update your notification preferences.
- resolved Oct 08, 2026, 07:23 PM UTC
Time of Resolution: 3:15 PM ET We have resolved the Issues that were impacting service quality of the Non-Production Converge and Fusebox environment for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 800-725-1243 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Minor September 4, 2026 Resolved: Fusebox Portal, Converge - MFA Emails Unavailable 23m Converge
Started Sep 04, 2026, 12:51 PM UTC· resolved Sep 04, 2026, 01:14 PM UTC
- investigating Sep 04, 2026, 12:51 PM UTC
Posted Time: 8:50 AM ET We are aware of an issue that may be impacted service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 11:00 AM ET Customer Service Contact Information: 800-725-1243 Fusebox Support: 866-265-6225 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- resolved Sep 04, 2026, 01:14 PM UTC
Time of Resolution: 9:00 AM ET We have resolved the issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 800-725-1243 Fusebox Support: 866-265-6225 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Minor August 17, 2026 Resolved: CenPOS, Converge 3DS Timeouts 3h 59m Converge, CenPOS Payment Gateway
Started Aug 17, 2026, 01:36 PM UTC· resolved Aug 17, 2026, 05:35 PM UTC
- investigating Aug 17, 2026, 01:36 PM UTC
Affected Service: CenPOS, Converge 3DS transactions We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Aug 17, 2026, 03:57 PM UTC
Affected Service: CenPOS We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Aug 17, 2026, 05:18 PM UTC
Affected Service: CenPOS, Converge 3DS transactions We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- resolved Aug 17, 2026, 05:35 PM UTC
Affected Service: CenPOS, Converge 3DS2 transactions Time of Resolution: 1:10 PM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Customer Service Contact Information: 877-630-7960 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Minor August 14, 2026 Resolved: CenPOS - Reporting is Unavailable 2h 17m CenPOS Payment Gateway
Started Aug 14, 2026, 04:22 PM UTC· resolved Aug 14, 2026, 06:39 PM UTC
No vendor updates were posted for this incident.
Minor August 14, 2026 Resolved: Multiple Applications - Two-Factor Authentication Emails 3h 56m CenPOS Payment Gateway
Started Aug 14, 2026, 01:27 PM UTC· resolved Aug 14, 2026, 05:24 PM UTC
No vendor updates were posted for this incident.
Minor July 13, 2026 Resolved: EMoney - Website was unavailable 2h 26m EMoney
Started Jul 13, 2026, 02:58 PM UTC· resolved Jul 13, 2026, 05:25 PM UTC
- investigating Jul 13, 2026, 02:58 PM UTC
Affected Service(s): EMoney Posted Time: 11:00 AM ET We are aware of an issue that may be impacted service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Next planned update: 1:00 PM ET Customer Service Contact Information: 800-834-7790, option 2 If you no longer wish to receive these notifications, please click the "Manage your subscription" option in your email or visit status.Elavon.com to update your notification preferences.
- resolved Jul 13, 2026, 05:25 PM UTC
Affected Service: EMoney Time of Resolution: 11:40 AM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 800-834-7790, option 2 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Minor June 8, 2026 Resolved: Multiple Applications with Connection Errors 3h 7m Converge, CenPOS Payment Gateway, EMoney
Started Jun 08, 2026, 12:51 PM UTC· resolved Jun 08, 2026, 03:58 PM UTC
- investigating Jun 08, 2026, 12:51 PM UTC
Affected Service: Converge, Payments Insider, CenPOS, Fusebox Portal, Fusebox Gateway, EMoney We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience Customer Service Contact Information: 800-377-3962 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Jun 08, 2026, 01:41 PM UTC
Affected Service: Multiple Systems Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Jun 08, 2026, 02:39 PM UTC
Affected Service:Multiple Systems Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- investigating Jun 08, 2026, 02:40 PM UTC
Affected Service: Multiple Systems Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- monitoring Jun 08, 2026, 03:09 PM UTC
Affected Service: Multiple Systems Technical teams continue to work towards a full resolution for this issue. We apologize for the inconvenience. Customer Service Contact Information: 800-725-1243 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
- resolved Jun 08, 2026, 03:58 PM UTC
Affected Service: Multiple Applications Time of Resolution: 11:29 AM ET We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams. Support Contact Information: 866-265-6225 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Minor April 13, 2026 Resolved: CenPOS Pin pad issues 3h 58m CenPOS Payment Gateway
Started Apr 13, 2026, 05:25 PM UTC· resolved Apr 13, 2026, 09:24 PM UTC
No vendor updates were posted for this incident.
Minor March 9, 2026 Resolved: Transaction Processing - Multiple Applications 4h 48m Converge, Prodgate 2
Started Mar 09, 2026, 02:23 PM UTC· resolved Mar 09, 2026, 07:11 PM UTC
No vendor updates were posted for this incident.
Minor February 20, 2026 Resolved: Converge Terminal Auto Settlement 56m Converge
Started Feb 20, 2026, 02:52 PM UTC· resolved Feb 20, 2026, 03:48 PM UTC
No vendor updates were posted for this incident.
Minor January 23, 2026 Resolved: CenPOS Mastercard Transactions 2h 5m CenPOS Payment Gateway
Started Jan 23, 2026, 02:54 PM UTC· resolved Jan 23, 2026, 04:59 PM UTC
No vendor updates were posted for this incident.
Minor January 22, 2026 Resolved: Users are not receiving MFA emails from multiple applications 6h 49m Converge, CenPOS Payment Gateway
Started Jan 22, 2026, 08:33 PM UTC· resolved Jan 23, 2026, 03:23 AM UTC
No vendor updates were posted for this incident.