Elation Health experienced a minor incident on May 11, 2026 affecting Web Application (EHR) and Passport web application and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application (EHR)Passport web applicationPassport web application (app.elationpassport.com)Search functionalityBackground workersFax serviceAPI WebhooksElectronic prescription serviceSMS notification serviceSMS notification service (northern california data center 1)Lab integrationsHosted DatabaseHosted Database (oregon data center 1)Hosted Database (oregon data center 2)Hosted Database (oregon data center 3)elationhealth.comsandbox.elationemr.comsandbox.elationemr.com (northern california data center 2)API DocumentationPMS IntegrationsTelehealth - ZoomTest ComponentElation BillingVisit NotesDiagnosis CodesPatient ChartsReal Time EligibilityFHIR ServiceAppointment SchedulingNote AssistOutbound EmailOutbound Email (3rd party vendor)Login/AuthenticationPayment ProcessingPayment Processing (app.elationemr.com)
Update timeline
- investigating May 11, 2026, 03:07 PM UTC
We are currently investigating an elevated rate of errors and request timeouts.
- identified May 11, 2026, 03:16 PM UTC
We have identified the cause of this disruption and are working to address the issue
- monitoring May 11, 2026, 03:24 PM UTC
Our fix has deployed and our internal performance metrics /error rates have returned to normal.