Resolved after 49 minutes, affecting Web Application (EHR) and Passport web application and 1 more, on May 11, 2026.
Our fix has deployed and our internal performance metrics /error rates have returned to normal.
Affected components
Web Application (EHR)Passport web applicationPassport web application (Passport web application — app.elationpassport.com)Search functionalityBackground workersFax serviceAPI WebhooksElectronic prescription serviceSMS notification serviceSMS notification service (SMS notification service — northern california data center 1)
Update timeline
- investigating May 11, 2026, 03:07 PM UTC
We are currently investigating an elevated rate of errors and request timeouts.
- identified May 11, 2026, 03:16 PM UTC
We have identified the cause of this disruption and are working to address the issue
- monitoring May 11, 2026, 03:24 PM UTC
Our fix has deployed and our internal performance metrics /error rates have returned to normal.
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Amazon Web Services