Ongoing since 08:04 PM UTC, affecting Fax service and Fax service (Fax service — app.elationemr.com) and 1 more.
Since about 8:00 AM PST, many outbound faxes are failing to connect on the first attempt. This affects many recipients across all practices. Our fax provider is investigating a telephony problem on their network. Failed faxes are retried automatically every 15 minutes, up to 5 times. During those retries, a fax shows as "Queued" in the Fax Outbox, and it can stay that way for an hour or more. Please do not resend faxes that show as "Queued", or the recipient can receive duplicates. If a fax shows as "Failed", you can resend it from the Fax Outbox. We will post an update when we have more information.
Affected components
Update timeline
- investigating Nov 11, 2026, 08:04 PM UTC
Since about 8:00 AM PST, many outbound faxes are failing to connect on the first attempt. This affects many recipients across all practices. Our fax provider is investigating a telephony problem on their network. Failed faxes are retried automatically every 15 minutes, up to 5 times. During those retries, a fax shows as "Queued" in the Fax Outbox, and it can stay that way for an hour or more. Please do not resend faxes that show as "Queued", or the recipient can receive duplicates. If a fax shows as "Failed", you can resend it from the Fax Outbox. We will post an update when we have more information.
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