Elastic Email had 12 outages in the last 2 years — averaging 0.5 incidents per month.
There were 12 Elastic Email outages since October 18, 2024. Each is summarised below — incident details, duration, and resolution information.
Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience.
Currently, we are experiencing degraded services due to network issues affecting our hosting provider. This may impact service availability for a subset of customers. Our engineers are actively monitoring the situation and working with the hosting provider to restore normal operation. We will update this status page as soon as more information becomes available. We apologize for any inconvenience this may cause.
Email delays have been reported by several customers. Our engineering team is currently investigating the cause of the issue. We will provide updates on this status page as more information becomes available. We appreciate your patience.
Our services were experiencing brief unavailability affecting subset of customers. The root cause of the service outage has been identified. Service has been restored, and systems are coming back online. We are closely monitoring performance and stability to ensure full recovery.
We're experiencing email delays affecting a subset of our customers. Our engineers have identified the root cause and are actively working to resolve the issue and reduce the delay. We appreciate your patience.
The root cause of the service outage has been identified. Our engineers are actively working on a resolution and are treating this with the highest priority. We know how important service availability is and are doing everything possible to restore access quickly. More updates will follow shortly.
Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly Update: The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.
Today at approximately 2:00 PM CET, we experienced intermittent issues affecting our services. Our team quickly identified the root cause and fully resolved the problem. All services have been restored and are now operating normally. We apologize for any disruption this may have caused. If you continue to experience any issues, pleasecontact our support team.
Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly
Today, from 1 am CEST a subset of our customers may have experienced delays in email sending. We've identified the root cause and resolved the issue. Email submission started to be processed and we monitor the state. If you continue to experience issues please contact our Customer Support for assistance, thank you for your patience. The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels.
On June 18th between 23:00 UTC and 5:00 UTC we experienced unavailability of the following applications: https://app.elasticemail.com https://elasticemail.com. This has not affected email deliverability or API availability. The issue has been identified and resolved, all applications are operational now, but if you continue to experience any difficulties please contact our support. We apologise for any inconvenience this may have caused.
Please note that there will be planned maintenance scheduled for November 22, 2024, at 10:00 AM PST. The maintenance may last up to 30 minutes. During this time, some of our customers may experience temporary slowdowns or intermittent issues with email delivery. We apologize for any inconvenience this may cause and appreciate your patience. If you have any questions or concerns, please don't hesitate to contact our support team.