Temporarly Degraded Service

Update timeline

1. investigating Sep 29, 2025, 10:00 PM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly

2. resolved Sep 30, 2025, 09:53 AM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly

3. monitoring Oct 01, 2025, 07:09 AM UTC

   We are experiencing service disruptions due to issues with our external service provider. Our team is in active communication with the provider and closely monitoring the situation. While resolution depends on our provider's remediation efforts, we are implementing all available mitigation measures on our end to minimize impact to your service. We will continue to provide updates as we receive more information from the provider. We apologize for the inconvenience and appreciate your patience as we work through this issue.

4. resolved Oct 02, 2025, 09:21 AM UTC

   We're pleased to report that we've successfully stabilized the situation and service has been restored. Users should no longer be experiencing disruptions. Please note that due to the earlier service interruption, you may notice some temporary data inconsistencies within the app. These should resolve automatically, but if you encounter any persistent issues, please don't hesitate to contact our support team. Thank you for your patience during this incident.