Elastic Email incident

Email Delays - temporarily degraded service

Resolved on August 19, 2025.

resolved Aug 19, 2025, 06:15 AM UTC

Today, from 1 am CEST a subset of our customers may have experienced delays in email sending. We've identified the root cause and resolved the issue. Email submission started to be processed and we monitor the state. If you continue to experience issues please contact our Customer Support for assistance, thank you for your patience. The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels.

Started
Aug 19, 2025, 06:15 AM UTC
Resolved
Aug 19, 2025, 06:15 AM UTC
Duration
–
Detected by Pingoru
Aug 19, 2025, 06:15 AM UTC

Update timeline

  1. resolved Aug 19, 2025, 06:15 AM UTC

    Today, from 1 am CEST a subset of our customers may have experienced delays in email sending. We've identified the root cause and resolved the issue. Email submission started to be processed and we monitor the state. If you continue to experience issues please contact our Customer Support for assistance, thank you for your patience. The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels.

  2. resolved Aug 19, 2025, 06:15 AM UTC

    Today, from 1 am CEST a subset of our customers may have experienced delays in email sending. We've identified the root cause and resolved the issue. Email submission started to be processed and we monitor the state. If you continue to experience issues please contact our Customer Support for assistance, thank you for your patience. The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels.

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