Elastic Email Outage History

Started Oct 06, 2026, 10:30 AM UTC· resolved Oct 06, 2026, 12:51 PM UTC

1. investigating Oct 06, 2026, 10:30 AM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience.

2. monitoring Oct 06, 2026, 10:57 AM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience.

3. monitoring Oct 06, 2026, 11:14 AM UTC

   A fix has been implemented, and we are currently monitoring the system to ensure stability. Services should be returning to normal, but we are continuing to verify that everything is functioning correctly.

4. resolved Oct 06, 2026, 12:51 PM UTC

   The issue has been fully resolved, and services are now operating normally. We apologize for the inconvenience caused and appreciate your understanding throughout the resolution process. If you continue to experience issues, please contact our support team.

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Started Sep 22, 2026, 02:49 PM UTC· resolved Sep 23, 2026, 06:04 AM UTC

1. monitoring Sep 22, 2026, 02:49 PM UTC

   Currently, we are experiencing degraded services due to network issues affecting our hosting provider. This may impact service availability for a subset of customers. Our engineers are actively monitoring the situation and working with the hosting provider to restore normal operation. We will update this status page as soon as more information becomes available. We apologize for any inconvenience this may cause.

2. investigating Sep 22, 2026, 02:49 PM UTC

   Currently, we are experiencing degraded services due to network issues affecting our hosting provider. This may impact service availability for a subset of customers. Our engineers are actively monitoring the situation and working with the hosting provider to restore normal operation. We will update this status page as soon as more information becomes available. We apologize for any inconvenience this may cause.

3. resolved Sep 23, 2026, 06:04 AM UTC

   The hosting network issue was resolved on September 22 at 16:45 UTC, and all affected services are now operating normally. We apologize for the disruption and any inconvenience this may have caused.

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Started Apr 22, 2026, 01:00 PM UTC· resolved Apr 22, 2026, 01:48 PM UTC

1. monitoring Apr 22, 2026, 11:21 AM UTC

   Email delays have been reported by several customers. Our engineering team is currently investigating the cause of the issue. We will provide updates on this status page as more information becomes available. We appreciate your patience.

2. investigating Apr 22, 2026, 01:00 PM UTC

   Email delays have been reported by several customers. Our engineering team is currently investigating the cause of the issue. We will provide updates on this status page as more information becomes available. We appreciate your patience.

3. monitoring Apr 22, 2026, 01:15 PM UTC

   A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.

4. resolved Apr 22, 2026, 01:48 PM UTC

   The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.

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Started Mar 19, 2026, 02:00 PM UTC· resolved Mar 19, 2026, 02:59 PM UTC

1. investigating Mar 19, 2026, 02:00 PM UTC

   Our services were experiencing brief unavailability affecting subset of customers. The root cause of the service outage has been identified. Service has been restored, and systems are coming back online. We are closely monitoring performance and stability to ensure full recovery.

2. monitoring Mar 19, 2026, 02:18 PM UTC

   Our services were experiencing brief unavailability affecting subset of customers. The root cause of the service outage has been identified. Service has been restored, and systems are coming back online. We are closely monitoring performance and stability to ensure full recovery.

3. resolved Mar 19, 2026, 02:59 PM UTC

   The issue causing the service outage has been fully resolved. All systems are now operating normally. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.

Read the full incident report →

Started Jan 18, 2026, 09:33 AM UTC· resolved Jan 20, 2026, 01:13 PM UTC

1. investigating Jan 18, 2026, 09:33 AM UTC

   We're experiencing email delays affecting a subset of our customers. Our engineers have identified the root cause and are actively working to resolve the issue and reduce the delay. We appreciate your patience.

2. monitoring Jan 19, 2026, 08:33 AM UTC

   We're experiencing email delays affecting a subset of our customers. Our engineers have identified the root cause and are actively working to resolve the issue and reduce the delay. We appreciate your patience.

3. monitoring Jan 19, 2026, 10:25 AM UTC

   A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.

4. resolved Jan 20, 2026, 01:13 PM UTC

   The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.

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Started Dec 18, 2025, 03:53 PM UTC· resolved Dec 18, 2025, 04:09 PM UTC

1. monitoring Dec 18, 2025, 03:53 PM UTC

   The root cause of the service outage has been identified. Our engineers are actively working on a resolution and are treating this with the highest priority. We know how important service availability is and are doing everything possible to restore access quickly. More updates will follow shortly.

2. investigating Dec 18, 2025, 03:53 PM UTC

   The root cause of the service outage has been identified. Our engineers are actively working on a resolution and are treating this with the highest priority. We know how important service availability is and are doing everything possible to restore access quickly. More updates will follow shortly.

3. resolved Dec 18, 2025, 04:09 PM UTC

   The issue causing the service outage has been fully resolved. All systems are now operating normally. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.

4. resolved Dec 18, 2025, 04:09 PM UTC

   The issue causing the service outage has been fully resolved. All systems are now operating normally. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.

Read the full incident report →

Started Dec 01, 2025, 01:22 PM UTC· resolved Jan 16, 2026, 07:28 AM UTC

1. investigating Dec 01, 2025, 01:22 PM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly Update: The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.

2. monitoring Dec 01, 2025, 01:22 PM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly Update: The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.

3. monitoring Dec 02, 2025, 07:39 AM UTC

   A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.

4. monitoring Dec 02, 2025, 07:39 AM UTC

   A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.

5. resolved Jan 16, 2026, 07:28 AM UTC

   Status changed to: Fixed

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Started Nov 25, 2025, 01:31 PM UTC· resolved Nov 25, 2025, 01:31 PM UTC

1. monitoring Nov 25, 2025, 01:31 PM UTC

   Today at approximately 2:00 PM CET, we experienced intermittent issues affecting our services. Our team quickly identified the root cause and fully resolved the problem. All services have been restored and are now operating normally. We apologize for any disruption this may have caused. If you continue to experience any issues, pleasecontact our support team.

2. resolved Nov 25, 2025, 01:31 PM UTC

   Today at approximately 2:00 PM CET, we experienced intermittent issues affecting our services. Our team quickly identified the root cause and fully resolved the problem. All services have been restored and are now operating normally. We apologize for any disruption this may have caused. If you continue to experience any issues, pleasecontact our support team.

Read the full incident report →

Started Sep 29, 2025, 10:00 PM UTC· resolved Oct 02, 2025, 09:21 AM UTC

1. investigating Sep 29, 2025, 10:00 PM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly

2. resolved Sep 30, 2025, 09:53 AM UTC

   Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly

3. monitoring Oct 01, 2025, 07:09 AM UTC

   We are experiencing service disruptions due to issues with our external service provider. Our team is in active communication with the provider and closely monitoring the situation. While resolution depends on our provider's remediation efforts, we are implementing all available mitigation measures on our end to minimize impact to your service. We will continue to provide updates as we receive more information from the provider. We apologize for the inconvenience and appreciate your patience as we work through this issue.

4. resolved Oct 02, 2025, 09:21 AM UTC

   We're pleased to report that we've successfully stabilized the situation and service has been restored. Users should no longer be experiencing disruptions. Please note that due to the earlier service interruption, you may notice some temporary data inconsistencies within the app. These should resolve automatically, but if you encounter any persistent issues, please don't hesitate to contact our support team. Thank you for your patience during this incident.

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Started Aug 19, 2025, 06:15 AM UTC· resolved Aug 19, 2025, 06:15 AM UTC

1. resolved Aug 19, 2025, 06:15 AM UTC

   Today, from 1 am CEST a subset of our customers may have experienced delays in email sending. We've identified the root cause and resolved the issue. Email submission started to be processed and we monitor the state. If you continue to experience issues please contact our Customer Support for assistance, thank you for your patience. The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels.

2. resolved Aug 19, 2025, 06:15 AM UTC

   Today, from 1 am CEST a subset of our customers may have experienced delays in email sending. We've identified the root cause and resolved the issue. Email submission started to be processed and we monitor the state. If you continue to experience issues please contact our Customer Support for assistance, thank you for your patience. The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels.

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Started Jun 18, 2025, 01:08 AM UTC· resolved Jun 18, 2025, 01:08 AM UTC

1. resolved Jun 18, 2025, 01:08 AM UTC

   On June 18th between 23:00 UTC and 5:00 UTC we experienced unavailability of the following applications: https://app.elasticemail.com https://elasticemail.com. This has not affected email deliverability or API availability. The issue has been identified and resolved, all applications are operational now, but if you continue to experience any difficulties please contact our support. We apologise for any inconvenience this may have caused.

2. resolved Jun 18, 2025, 11:08 AM UTC

   On June 18th between 23:00 UTC and 5:00 UTC we experienced unavailability of the following applications: https://app.elasticemail.com https://elasticemail.com. This has not affected email deliverability or API availability. The issue has been identified and resolved, all applications are operational now, but if you continue to experience any difficulties please contact our support. We apologise for any inconvenience this may have caused.

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Started Nov 22, 2024, 06:03 PM UTC· resolved Nov 22, 2024, 06:03 PM UTC

1. resolved Nov 22, 2024, 06:03 PM UTC

   Please note that there will be planned maintenance scheduled for November 22, 2024, at 10:00 AM PST. The maintenance may last up to 30 minutes. During this time, some of our customers may experience temporary slowdowns or intermittent issues with email delivery. We apologize for any inconvenience this may cause and appreciate your patience. If you have any questions or concerns, please don't hesitate to contact our support team.

2. resolved Nov 22, 2024, 06:03 PM UTC

   Please note that there will be planned maintenance scheduled for November 22, 2024, at 10:00 AM PST. The maintenance may last up to 30 minutes. During this time, some of our customers may experience temporary slowdowns or intermittent issues with email delivery. We apologize for any inconvenience this may cause and appreciate your patience. If you have any questions or concerns, please don't hesitate to contact our support team.

Read the full incident report →