Elastic Email incident

Email Delays - temporarily degraded service

Minor Ongoing View vendor source →

Elastic Email is currently experiencing a minor incident, which began 312d ago. The vendor's full update timeline is below.

Started
Jul 09, 2025, 11:20 AM UTC
Resolved
Ongoing
Duration
● 311d 15h
Detected by Pingoru
Jul 09, 2025, 11:20 AM UTC

Update timeline

  1. monitoring Jul 09, 2025, 11:20 AM UTC

    Today, from 9 am CEST subset of our customers may experience delays in email sending. Email submission was not affected and all emails will be processed once resolved. We've identified the root cause and are actively working on resolution. If you experience issues please contact our Customer Support for assistance, thank you for your patience. July 10th by EOD the issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.