Elastic Email experienced a minor incident on December 1, 2025, lasting 45d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 01, 2025, 01:22 PM UTC
Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly Update: The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.
- monitoring Dec 01, 2025, 01:22 PM UTC
Currently, we are experiencing degraded services affecting a subset of customers. The root cause of the issue has been identified. Our engineers are working to implement a fix and restore full service as quickly as possible. We recognize the disruption this may cause and appreciate your patience. Updates will follow shortly Update: The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.
- monitoring Dec 02, 2025, 07:39 AM UTC
A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.
- monitoring Dec 02, 2025, 07:39 AM UTC
A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.
- resolved Jan 16, 2026, 07:28 AM UTC
Status changed to: Fixed