Elastic Email experienced a minor incident on December 11, 2025, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 11, 2025, 12:30 PM UTC
Currently, we are experiencing email delays affecting a subset of customers. We are monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.
- monitoring Dec 11, 2025, 12:30 PM UTC
Currently, we are experiencing email delays affecting a subset of customers. We are monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.
- resolved Dec 17, 2025, 05:39 AM UTC
The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.
- resolved Dec 17, 2025, 05:40 AM UTC
The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.