Elastic Email experienced a minor incident on December 18, 2025, lasting 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Dec 18, 2025, 03:53 PM UTC
The root cause of the service outage has been identified. Our engineers are actively working on a resolution and are treating this with the highest priority. We know how important service availability is and are doing everything possible to restore access quickly. More updates will follow shortly.
- investigating Dec 18, 2025, 03:53 PM UTC
The root cause of the service outage has been identified. Our engineers are actively working on a resolution and are treating this with the highest priority. We know how important service availability is and are doing everything possible to restore access quickly. More updates will follow shortly.
- resolved Dec 18, 2025, 04:09 PM UTC
The issue causing the service outage has been fully resolved. All systems are now operating normally. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.
- resolved Dec 18, 2025, 04:09 PM UTC
The issue causing the service outage has been fully resolved. All systems are now operating normally. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.