Resolved after 2 days 3 hours, on January 18, 2026.
The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.
Update timeline
- investigating Jan 18, 2026, 09:33 AM UTC
We're experiencing email delays affecting a subset of our customers. Our engineers have identified the root cause and are actively working to resolve the issue and reduce the delay. We appreciate your patience.
- monitoring Jan 19, 2026, 08:33 AM UTC
We're experiencing email delays affecting a subset of our customers. Our engineers have identified the root cause and are actively working to resolve the issue and reduce the delay. We appreciate your patience.
- monitoring Jan 19, 2026, 10:25 AM UTC
A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.
- resolved Jan 20, 2026, 01:13 PM UTC
The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.
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