Elastic Email incident

Email Delivery - Temporarily Degraded Service

Minor Resolved View vendor source →

Elastic Email experienced a minor incident on January 18, 2026, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2026, 09:33 AM UTC
Resolved
Jan 20, 2026, 01:13 PM UTC
Duration
2d 3h
Detected by Pingoru
Jan 18, 2026, 09:33 AM UTC

Update timeline

  1. investigating Jan 18, 2026, 09:33 AM UTC

    We're experiencing email delays affecting a subset of our customers. Our engineers have identified the root cause and are actively working to resolve the issue and reduce the delay. We appreciate your patience.

  2. monitoring Jan 19, 2026, 08:33 AM UTC

    We're experiencing email delays affecting a subset of our customers. Our engineers have identified the root cause and are actively working to resolve the issue and reduce the delay. We appreciate your patience.

  3. monitoring Jan 19, 2026, 10:25 AM UTC

    A fix has been implemented to address the cause of the email delays. We are currently monitoring the system closely to ensure that normal delivery performance is restored. If you continue to experience issues, please contact our support team.

  4. resolved Jan 20, 2026, 01:13 PM UTC

    The issue causing email delays has been fully resolved. All systems are now operating normally, and email deliverability performance has returned to expected levels. Depending on how you send with us, it may take some time for email delivery to fully catch up due to the previous disruption. We sincerely apologize for the inconvenience, and thank you for your patience during the disruption. Please contact our support team if you notice any further issues.