Elastic Cloud incident

Project and Deployment creation issues on Elastic Cloud

Major Resolved View vendor source →

Elastic Cloud experienced a major incident on October 20, 2025 affecting Cloud console and Project Orchestration (Create/Edit/Restart/Delete) and 1 more component, lasting 16h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:38 AM UTC
Resolved
Oct 21, 2025, 01:33 AM UTC
Duration
16h 55m
Detected by Pingoru
Oct 20, 2025, 08:38 AM UTC

Affected components

Cloud consoleProject Orchestration (Create/Edit/Restart/Delete)Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-1

Update timeline

  1. investigating Oct 20, 2025, 08:38 AM UTC

    We are currently experiencing an issue with Project and Deployment creation on Elastic Cloud Serverless and Elastic Cloud Hosted, we are monitoring the situation and working to resolve it. We'll provide an update within the hour.

  2. investigating Oct 20, 2025, 08:40 AM UTC

    We are currently experiencing an issue with Project and Deployment creation on Elastic Cloud Serverless and Elastic Cloud Hosted, we are monitoring the situation and working to resolve it. We'll provide an update within the hour.

  3. monitoring Oct 20, 2025, 09:04 AM UTC

    Project and Deployment creation on Elastic Cloud Serverless and Elastic Cloud Hosted is back to normal, we are continuing to monitor the situation and will provide a further update within an hour.

  4. monitoring Oct 20, 2025, 09:47 AM UTC

    All services are operating normally and we are continuing to monitor closely. We will provide a further update within an hour.

  5. monitoring Oct 20, 2025, 11:14 AM UTC

    We are still seeing some instability with deployment creation in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

  6. monitoring Oct 20, 2025, 01:11 PM UTC

    We are still seeing some issues with capacity availability impacting deployment creation in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

  7. monitoring Oct 20, 2025, 03:03 PM UTC

    We are still seeing some issues with capacity availability impacting deployment creation in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

  8. monitoring Oct 20, 2025, 04:33 PM UTC

    We are still experiencing issues with capacity availability impacting deployment creation and scale-out in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

  9. monitoring Oct 20, 2025, 05:58 PM UTC

    We continue to experience issues with capacity availability impacting deployment creation and scale-out in AWS us-east-1 related to the earlier incident and are continuing to monitor. This may also impact Serverless usage data being available in the console (but no impact to billing itself). We will provide a further update within two hours, or sooner if the situation changes.

  10. monitoring Oct 20, 2025, 08:07 PM UTC

    We continue to experience issues with capacity availability impacting deployment creation and scale-out in AWS us-east-1 related to the earlier incident and are continuing to monitor. This may also impact Serverless usage data being available in the console (but no impact to billing itself). We will provide a further update within two hours, or sooner if the situation changes.

  11. monitoring Oct 20, 2025, 10:28 PM UTC

    We've seen a complete restoration of services. We're continuing to monitor closely and will resolve the incident in one hour if no new impact is detected.

  12. resolved Oct 21, 2025, 01:33 AM UTC

    This incident has been resolved.