Elastic Cloud incident

System emails may not be delivered

Major Resolved View vendor source →

Elastic Cloud experienced a major incident on December 4, 2025, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 08:29 PM UTC
Resolved
Dec 04, 2025, 10:31 PM UTC
Duration
2h 1m
Detected by Pingoru
Dec 04, 2025, 08:29 PM UTC

Update timeline

  1. identified Dec 04, 2025, 08:29 PM UTC

    We are aware of issues where system emails are not being delivered. We are investigating and will provide an update in two hours or earlier on our investigation.

  2. monitoring Dec 04, 2025, 08:59 PM UTC

    We've identified the issue and have started processing the backlog of emails. We will continue to monitor the situation until the backlog is cleared.

  3. resolved Dec 04, 2025, 10:31 PM UTC

    This incident is now resolved as the backlog of emails has been cleared.