Ekata experienced a critical incident on November 25, 2022 affecting Identity Review API (formerly known as Identity Check API), lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Identity Review API (formerly known as Identity Check API)
Update timeline
- investigating Nov 25, 2022, 09:29 PM UTC
We are currently investigating issues with our Identity Check API. Our engineering and operations teams are working hard to resolve the issue as soon as possible. Please email [email protected] or contact your Account Manager with any questions. Thank you for your patience and understanding.
- resolved Nov 25, 2022, 11:25 PM UTC
The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!