Ekata experienced a critical incident on May 23, 2023 affecting Identity Review 360 (formerly known as Pro Insight), lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Identity Review 360 (formerly known as Pro Insight)
Update timeline
- investigating May 23, 2023, 09:29 AM UTC
We are currently investigating issues with Pro Insight. Our engineering and operations teams are working hard to resolve the issue as soon as possible. Please email [email protected] or contact your Account Manager with any questions. Thank you for your patience and understanding.
- resolved May 23, 2023, 09:33 AM UTC
This incident has been resolved.