Eftsure incident

System outage

Critical Resolved View vendor source →

Eftsure experienced a critical incident on September 10, 2025 affecting Supplier Portal/ Forms and Supplier Mailout and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 05:30 AM UTC
Resolved
Sep 10, 2025, 06:18 AM UTC
Duration
47m
Detected by Pingoru
Sep 10, 2025, 05:30 AM UTC

Affected components

Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReports

Update timeline

  1. investigating Sep 10, 2025, 05:30 AM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2025, 05:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2025, 05:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 10, 2025, 05:47 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Sep 10, 2025, 05:57 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 10, 2025, 06:18 AM UTC

    This incident has been resolved.