Effectiv Outage History

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Effectiv had 11 outages in the last 2 years totaling 26h 2m of downtime, averaging 0.5 incidents per month.

There were 11 Effectiv outages since August 28, 2025 totaling 26h 2m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.effectiv.ai

Major September 22, 2026

Qualifile Enrichment Service Disruption Due to Expired Certificate

Detected by Pingoru
Sep 22, 2026, 09:16 PM UTC
Resolved
Sep 22, 2026, 09:57 PM UTC
Duration
41m
Affected: Effectiv API Services
Timeline · 2 updates
  1. investigating Sep 22, 2026, 09:16 PM UTC

    We are investigating an issue with our Qualifile integration that may cause errors for customers using this enrichment. Our team has identified a fix and is working to restore service. All other requests are operating normally.

  2. resolved Sep 22, 2026, 09:57 PM UTC

    The issue affecting our Qualifile integration has been resolved. Qualifile enrichment requests are processing normally, and all services are operating as expected. We sincerely apologize for any inconvenience caused and appreciate your patience while our team worked to resolve the issue.

Read the full incident report →

Minor September 22, 2026

[Sev3] Delayed Case Updates in the Case Management UI

Detected by Pingoru
Sep 22, 2026, 12:54 PM UTC
Resolved
Sep 22, 2026, 02:09 PM UTC
Duration
1h 14m
Affected: Effectiv Workbench Application
Timeline · 3 updates
  1. identified Sep 22, 2026, 12:54 PM UTC

    We are investigating an issue causing delays in case updates being reflected in the Case Management UI. Our Engineering team is actively working to identify the root cause and restore normal update behavior. We will provide further updates as more information becomes available. This is not impacting API evaluation requests.

  2. monitoring Sep 22, 2026, 01:22 PM UTC

    We have identified the root cause of the issue affecting updates in the RiskOS Case Management UI. This issue is limited to a subset of cases and specifically affects the Case Search functionality, which may temporarily show outdated case states. Please note that case status data displayed within the Case List and individual Case Details pages is accurate and reflects the latest state. Our Engineering team has deployed a fix for all newly updated cases and is actively working to re-sync the remaining affected cases to ensure data consistency across search. We will provide another update once normal behavior is fully restored.

  3. resolved Sep 22, 2026, 02:09 PM UTC

    The issue affecting case status updates has been resolved. All the new cases are being processed correctly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve it.

Read the full incident report →

Minor July 16, 2026

Effectiv Webapp Intermittent Login and Access Error

Detected by Pingoru
Jul 16, 2026, 01:13 PM UTC
Resolved
Jul 16, 2026, 02:09 PM UTC
Duration
56m
Affected: Effectiv Workbench Application
Timeline · 4 updates
  1. identified Jul 16, 2026, 01:13 PM UTC

    We are investigating an issue resulting in intermittent login failures and access issues for Effectiv webapp users. The issue has been identified to a degradation in our authentication providers service, and we are actively working with the provider to restore normal operation. Evaluation APIs are not affected.

  2. identified Jul 16, 2026, 01:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 16, 2026, 01:49 PM UTC

    Our upstream service provider has deployed a fix, and we are seeing error rates decrease. We are continuing to monitor the situation closely to ensure the service returns to normal and remains stable. We will provide another update as soon as we have additional information or once the issue has been fully resolved.

  4. resolved Jul 16, 2026, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 26, 2026

Effectiv Platform Service Outage

Detected by Pingoru
May 26, 2026, 09:59 PM UTC
Resolved
May 26, 2026, 10:06 PM UTC
Duration
6m
Affected: Effectiv Workbench Application
Timeline · 2 updates
  1. investigating May 26, 2026, 09:59 PM UTC

    We are currently experiencing an outage impacting access to the Effectiv web interface. Our team is actively investigating the issue and working to restore service as quickly as possible. We’re working with our vendor to restore normal performance. We appreciate your patience and will provide updates as more information becomes available.

  2. resolved May 26, 2026, 10:06 PM UTC

    Issues originating from the authentication provider were resolved at 15:05 PST. Evaluation APIs were not impacted during this time. Our team is actively monitoring to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice April 13, 2026

Effective Dashboard – Visualizations Unavailable Due to Extended Maintenance

Detected by Pingoru
Apr 13, 2026, 01:12 PM UTC
Resolved
Apr 13, 2026, 02:35 PM UTC
Duration
1h 23m
Affected: Effectiv Workbench Application
Timeline · 3 updates
  1. identified Apr 13, 2026, 01:12 PM UTC

    We’re currently seeing that Effective dashboards for some customer accounts are not loading. This is due to maintenance on the vendor side taking longer than expected. We are actively working with the vendor to restore the visualizations as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this.

  2. identified Apr 13, 2026, 02:04 PM UTC

    We apologize for the continued interruption to the dashboard visualizations and are actively working with vendor to restore full service as quickly as possible. There is no impact to evaluation APIs or other core platform functionalities, which continue to operate normally. We’ll continue to share updates as we make progress. Thank you for your patience.

  3. resolved Apr 13, 2026, 02:35 PM UTC

    The issue has now been resolved, and services have been fully restored. We appreciate your patience and understanding while we worked through this. If you notice anything unexpected or have any further questions, please don’t hesitate to reach out.

Read the full incident report →

Notice February 19, 2026

Intermittent Login and Access Issues

Detected by Pingoru
Feb 19, 2026, 04:49 PM UTC
Resolved
Feb 19, 2026, 05:43 PM UTC
Duration
53m
Affected: Effectiv Workbench Application
Timeline · 2 updates
  1. investigating Feb 19, 2026, 04:49 PM UTC

    We are experiencing performance degradation with our authentication provider. Some users may see intermittent login and access issues in the web application. Evaluation APIs are not affected. We’re working with the vendor to restore normal performance.

  2. resolved Feb 19, 2026, 05:43 PM UTC

    The incident is now resolved, and login and system access have been restored. We sincerely apologize for any inconvenience caused.

Read the full incident report →

Minor January 27, 2026

[SEV3] Intermittent Login and Access Issues

Detected by Pingoru
Jan 27, 2026, 06:46 PM UTC
Resolved
Jan 27, 2026, 07:34 PM UTC
Duration
47m
Affected: Effectiv Workbench Application
Timeline · 3 updates
  1. investigating Jan 27, 2026, 06:46 PM UTC

    We are experiencing performance degradation with our authentication provider. Some users may see intermittent login and access issues in the web application. Evaluation APIs are not affected. We’re working with the vendor to restore normal performance.

  2. monitoring Jan 27, 2026, 07:18 PM UTC

    We are seeing a reduction in error frequency, and the majority of users can now access the web application. Some users may still be intermittently affected. Our team remains engaged with the authentication provider to complete the resolution.

  3. resolved Jan 27, 2026, 07:34 PM UTC

    Issues originating from the authentication provider were resolved at 11:07 AM PST. Our team is actively monitoring to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice December 17, 2025

Latest Data Not Reflected on Effective Business & Operations Dashboards

Detected by Pingoru
Dec 17, 2025, 01:07 PM UTC
Resolved
Dec 17, 2025, 06:57 PM UTC
Duration
5h 49m
Affected: Effectiv Workbench ApplicationEffectiv API Services
Timeline · 2 updates
  1. identified Dec 17, 2025, 01:07 PM UTC

    We have identified an issue causing the latest data and metrics to not appear on the RiskOS Business and Operations dashboards. As a result, dashboards may not reflect the most recent activity or metrics. Our engineering team has identified the root cause and is actively working to restore data freshness. Remediation steps are underway to ensure all dashboards begin reflecting accurate and up-to-date metrics. Impact Details: 1. Recent dashboard data may be missing, delayed, or outdated 2. No impact to decisioning systems or evaluation APIs 3. No impact to case listing and reviews 4. The issue impacts dashboard visualizations only We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

  2. resolved Dec 17, 2025, 06:57 PM UTC

    The remediation is complete, and dashboards are now fully up to date with no delays. Thank you for your continued patience and partnership.

Read the full incident report →

Notice December 5, 2025

[SEV3] Authentication Performance Degradation

Detected by Pingoru
Dec 05, 2025, 09:01 AM UTC
Resolved
Dec 05, 2025, 09:13 AM UTC
Duration
12m
Timeline · 1 update
  1. resolved Dec 05, 2025, 09:21 AM UTC

    Our third-party authentication provider experienced performance degradation starting at approximately 04:01 EST, which caused intermittent login and access issues in the web application. Evaluation APIs were not impacted. The vendor has resolved the issue as of 04:13 EST, and normal performance has been fully restored.

Read the full incident report →

Minor October 20, 2025

Degraded availability/ partial impact for data providers using AWS services

Detected by Pingoru
Oct 20, 2025, 09:23 AM UTC
Resolved
Oct 20, 2025, 11:21 PM UTC
Duration
13h 58m
Affected: Effectiv Workbench ApplicationEffectiv API Services
Timeline · 5 updates
  1. identified Oct 20, 2025, 09:23 AM UTC

    We are currently experiencing incident due to an ongoing AWS infrastructure issue affecting one or more data providers. We will continue to post updates here as more information becomes available.

  2. identified Oct 20, 2025, 09:29 AM UTC

    We are currently experiencing an incident due to an ongoing AWS infrastructure issue impacting one or more of our data providers. As a result. Authentication providers are also affected leading to Login failures We will continue to post updates here as more information becomes available.

  3. monitoring Oct 20, 2025, 01:39 PM UTC

    Service performance is gradually improving as AWS works to resolve their ongoing incident. While the issue remains partially unresolved, we’re seeing signs of recovery. We’ll provide another update once there’s a significant change in status.

  4. monitoring Oct 20, 2025, 05:50 PM UTC

    Our systems are now close to full operational capacity. All core services are functioning as expected, and we continue to closely monitor performance to ensure full stability.

  5. resolved Oct 20, 2025, 11:21 PM UTC

    We’re pleased to share that all Socure services have now fully recovered and are operating normally. We are currently serving 100% of traffic without any issues, and all system latencies and performance metrics have returned to expected levels. Our engineering and operations teams will continue to work closely with AWS to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete. We appreciate your patience and understanding throughout this event and thank you for your continued trust in Socure.

Read the full incident report →

Notice August 28, 2025

RETROACTIVE: Intermittent Login Issue

Detected by Pingoru
Aug 28, 2025, 07:53 PM UTC
Resolved
Aug 28, 2025, 07:53 PM UTC
Duration
–
Affected: Effectiv Workbench ApplicationEffectiv API Services
Timeline · 1 update
  1. resolved Aug 28, 2025, 07:53 PM UTC

    Between 11:00 AM and 11:55 AM ET today, some users may have experienced login issues due to elevated errors with our third-party authentication provider. The issue recurred between 1:10 PM and 1:30 PM ET. The problem has since been resolved, and login functionality is operating normally. We sincerely apologize for the disruption and appreciate your patience.

Read the full incident report →