Effectiv incident

[SEV3] Authentication Performance Degradation

Notice Resolved View vendor source →

Effectiv experienced a notice incident on December 5, 2025, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:01 AM UTC
Resolved
Dec 05, 2025, 09:13 AM UTC
Duration
12m
Detected by Pingoru
Dec 05, 2025, 09:01 AM UTC

Update timeline

  1. resolved Dec 05, 2025, 09:21 AM UTC

    Our third-party authentication provider experienced performance degradation starting at approximately 04:01 EST, which caused intermittent login and access issues in the web application. Evaluation APIs were not impacted. The vendor has resolved the issue as of 04:13 EST, and normal performance has been fully restored.