Effectiv incident
Latest Data Not Reflected on Effective Business & Operations Dashboards
Effectiv experienced a notice incident on December 17, 2025 affecting Effectiv Workbench Application and Effectiv API Services, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 17, 2025, 01:07 PM UTC
We have identified an issue causing the latest data and metrics to not appear on the RiskOS Business and Operations dashboards. As a result, dashboards may not reflect the most recent activity or metrics. Our engineering team has identified the root cause and is actively working to restore data freshness. Remediation steps are underway to ensure all dashboards begin reflecting accurate and up-to-date metrics. Impact Details: 1. Recent dashboard data may be missing, delayed, or outdated 2. No impact to decisioning systems or evaluation APIs 3. No impact to case listing and reviews 4. The issue impacts dashboard visualizations only We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
- resolved Dec 17, 2025, 06:57 PM UTC
The remediation is complete, and dashboards are now fully up to date with no delays. Thank you for your continued patience and partnership.