Edmentum incident

Courseware and Exact Path Login Errors

Resolved after 2 hours 30 minutes, affecting Courseware and Exact Path, on October 26, 2022.

monitoring Oct 26, 2022, 06:00 PM UTC

We are aware of some customers experiencing intermittent issues and are working with our upstream vendors to implement a permanent fix.

Started: Oct 26, 2022, 04:20 PM UTC
Resolved: Oct 26, 2022, 06:51 PM UTC
Duration: 2h 30m
Detected by Pingoru: Oct 26, 2022, 04:20 PM UTC

Affected components

CoursewareExact Path

Update timeline

investigating Oct 26, 2022, 04:20 PM UTC

We are currently investigating issues impacting logins to Courseware and Exact Path.
identified Oct 26, 2022, 04:23 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 26, 2022, 05:11 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 26, 2022, 06:00 PM UTC

We are aware of some customers experiencing intermittent issues and are working with our upstream vendors to implement a permanent fix.
resolved Oct 26, 2022, 06:51 PM UTC

This incident has been resolved.

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