Edgenuity incident
Imagine Learning Classroom - Users Cannot Log In or Use Applications
Edgenuity experienced a critical incident on September 14, 2026 affecting Imagine Learning EL Education and Imagine Learning Guidebooks and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 05:37 PM UTC
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom. Users see an error message when they attempt log in or use the IL Classroom applications. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 14, 2026, 05:43 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- identified Sep 14, 2026, 05:54 PM UTC
Some users are still experience issues. We are continuing to investigate. We will continue to update progress.
- monitoring Sep 14, 2026, 06:06 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 14, 2026, 07:52 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.