Ecwid Outage History
Ecwid is up right nowPingoru has recorded 50 incidents for Ecwid: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 17 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 744 (0%) |
| November 2026 | 0 | 0 of 123 (0%) |
Incidents, newest first
Critical October 9, 2026 Ecwid storefronts and control panels are unavailable 1h 24m Storefront, Admin
Started Oct 09, 2026, 03:33 AM UTC· resolved Oct 09, 2026, 04:57 AM UTC
- investigating Oct 09, 2026, 03:33 AM UTC
Ecwid control panels and storefronts are not loading or are loading slowly: You may see the CODE:400 MESSAGE:Bad Request. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc.) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]
- identified Oct 09, 2026, 04:03 AM UTC
We have identified the cause of the storefront and control panel loading issues and are currently applying a fix. Storefront performance and admin access are starting to recover. We will continue to monitor the system closely to ensure stability across all accounts.
- identified Oct 09, 2026, 04:11 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 09, 2026, 04:14 AM UTC
A fix has been deployed, and services are actively recovering across control panels and storefronts. Our team is closely monitoring performance metrics to ensure systems remain stable.
- resolved Oct 09, 2026, 04:57 AM UTC
The issue affecting Ecwid control panel access and storefront loading has been completely resolved. All systems are operating normally, and performance metrics have fully stabilized. Thank you for your patience and understanding while our team worked to address this.
Minor August 7, 2026 [Outage] Some storefronts may be slowed down 47m Storefront, Checkout
Started Aug 07, 2026, 07:24 PM UTC· resolved Aug 07, 2026, 08:12 PM UTC
- identified Aug 07, 2026, 07:24 PM UTC
One of our servers is having problems since August 7, 06:51 PM UTC. This causes low performance of some storefronts. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 20 minutes.
- identified Aug 07, 2026, 07:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 07, 2026, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 08:12 PM UTC
This incident has been resolved.
Major May 14, 2026 New products / product updates are not displaying in Featured Products / categories in some stores 11h 59m Storefront
Started May 14, 2026, 05:45 PM UTC· resolved May 15, 2026, 05:45 AM UTC
- identified May 14, 2026, 05:45 PM UTC
One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts. This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones. We are currently working on restoring the service. At the moment, there is no ETA available. We are sorry for this disruption. The next update will be provided in 1 hour.
- identified May 14, 2026, 06:58 PM UTC
We are continuing to work on the fix right now.
- monitoring May 14, 2026, 08:19 PM UTC
We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.
- resolved May 15, 2026, 05:45 AM UTC
The incident has been resolved.
Major May 8, 2026 Ecwid storefronts and control panels are unavailable 4h 43m Storefront, Admin
Started May 08, 2026, 03:43 AM UTC· resolved May 08, 2026, 08:26 AM UTC
- investigating May 08, 2026, 03:43 AM UTC
Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers can not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
- investigating May 08, 2026, 04:17 AM UTC
We are continuing to investigate the issue.
- investigating May 08, 2026, 04:42 AM UTC
We are continuing to investigate this issue and will provide further updates as they become available.
- investigating May 08, 2026, 05:26 AM UTC
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
- monitoring May 08, 2026, 06:26 AM UTC
A fix has been applied and we are monitoring the results.
- monitoring May 08, 2026, 07:30 AM UTC
Ecwid storefronts and control panels are back to normal. We are continuing to monitor.
- resolved May 08, 2026, 08:26 AM UTC
We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.
Minor October 22, 2025 Orders and products are missing in some stores 5h 4m Storefront, Admin
Started Oct 22, 2025, 07:56 AM UTC· resolved Oct 22, 2025, 01:01 PM UTC
- investigating Oct 22, 2025, 07:56 AM UTC
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].
- investigating Oct 22, 2025, 07:57 AM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2025, 08:35 AM UTC
We are continuing to investigate the issue.
- identified Oct 22, 2025, 08:50 AM UTC
We identified the issue and are working on the urgent fix.
- monitoring Oct 22, 2025, 09:43 AM UTC
A fix has been implemented and is being applied to the stores.
- monitoring Oct 22, 2025, 10:13 AM UTC
The fix is still being applied. Some stores still may be experiencing the issue, and we expect it to be fixed soon.
- monitoring Oct 22, 2025, 11:51 AM UTC
All store orders and products added before the incident are restored. Now, only products added during the incident can be missing from the admin. We are working on restoring them, too.
- monitoring Oct 22, 2025, 12:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 22, 2025, 01:01 PM UTC
This incident has been resolved.
Minor October 1, 2025 Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons 1h 16m Storefront, Checkout, Admin, API and 2 more
Started Oct 01, 2025, 06:31 AM UTC· resolved Oct 01, 2025, 07:47 AM UTC
- investigating Oct 01, 2025, 06:31 AM UTC
We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded." We are working on this as a matter of urgency and will provide updates here. Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.
- monitoring Oct 01, 2025, 07:39 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Oct 01, 2025, 07:47 AM UTC
We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.
Minor September 18, 2025 Order tax invoices are not generated and order notifications are sent with delay 59m Admin
Started Sep 18, 2025, 11:15 AM UTC· resolved Sep 18, 2025, 12:15 PM UTC
- investigating Sep 18, 2025, 11:15 AM UTC
We are experiencing an issue that relates to the order tax invoices generation and notification emails delivery from our platform for some stores. As a result, some store owners cannot access order tax invoices in Ecwid Admin, and customers can receive email notifications without invoices and with a delay. We’re working on it urgently and will keep you updated right here. Please note that all your store data (products, orders, customer details, store settings, etc) is safe and intact. The invoice generation email delivery will be up and running as usual once we fix the issue.
- investigating Sep 18, 2025, 11:45 AM UTC
We implemented the fix for the issue, and we are monitoring the results.
- monitoring Sep 18, 2025, 12:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 12:15 PM UTC
We’re pleased to inform you that the issue has been resolved — order tax invoices and email notifications are now functioning as expected. We sincerely apologize for the experience.
Minor July 16, 2025 Possible delays in products, orders and subscriptions display 1h 40m Storefront, Admin
Started Jul 16, 2025, 01:02 PM UTC· resolved Jul 16, 2025, 02:42 PM UTC
- investigating Jul 16, 2025, 01:02 PM UTC
This message concerns 14% Ecwid store owners. We're experiencing an internal issue. As a result some store owners may experience these types of delays: 1. Some products from your catalog may not be showing on your site 2. New orders may arrive in your Ecwid admin > My Sales > Orders section with a delay. You are receiving email notifications about the new orders in your store with no interruption. 3. Some info from My sales > Subscriptions tab may appear to be missing. We are urgently working on the fix for you. All your data (products, orders, customer details, store settings, etc) is safe and intact. All the missing information will be showing up normally once we fix the issue. We are very sorry for this downtime. We’ll be posting updates here, next update is in one hour. If you notice that some of the products are missing on your site, please email our Support team at [email protected], or start live chat from your Ecwid admin > Top right corner > Get help > Open live chat ( Screenshot)
- identified Jul 16, 2025, 01:55 PM UTC
We identified the root if the issue and are working on the fix.
- resolved Jul 16, 2025, 02:42 PM UTC
We fixed the issue. Products on the storefront and orders in the admin panel are displayed without delay.
Major June 2, 2025 Some Instant Sites and website editors don't load 1h 16m Storefront
Started Jun 02, 2025, 09:48 AM UTC· resolved Jun 02, 2025, 11:04 AM UTC
- investigating Jun 02, 2025, 09:48 AM UTC
We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies. We are actively investigating the issue.
- identified Jun 02, 2025, 10:04 AM UTC
An issue with Instant Site website display was identified. Our team is working on an urgent fix for it.
- monitoring Jun 02, 2025, 10:26 AM UTC
A fix has been implemented. Instant Sites and website editors are loading now. We'll be monitoring the issue further.
- resolved Jun 02, 2025, 11:04 AM UTC
This incident has been resolved.
Critical May 8, 2025 Ecwid Instant Sites and Control Panels are not loading 2h 18m Storefront, Admin, API
Started May 08, 2025, 12:16 PM UTC· resolved May 08, 2025, 02:34 PM UTC
- investigating May 08, 2025, 12:16 PM UTC
We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed. We are sorry for this downtime. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
- investigating May 08, 2025, 12:28 PM UTC
We are continuing to investigate this issue.
- investigating May 08, 2025, 12:47 PM UTC
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
- investigating May 08, 2025, 01:03 PM UTC
We are continuing to investigate this issue.
- identified May 08, 2025, 01:33 PM UTC
We found the root cause of the incident on our end. We're fixing it right now.
- monitoring May 08, 2025, 01:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2025, 02:34 PM UTC
We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.
Major May 5, 2025 Orders and products are missing in some stores 3h 9m Admin
Started May 05, 2025, 02:54 PM UTC· resolved May 05, 2025, 06:04 PM UTC
- investigating May 05, 2025, 02:54 PM UTC
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at [email protected].
- identified May 05, 2025, 03:27 PM UTC
We've identified the root cause of the issue and fixed it, the products and sales should be back in stores. Some orders placed in the past 2 hours might still be missing, we're working on this at the moment and will refresh the data to have all info back in stores.
- resolved May 05, 2025, 06:04 PM UTC
The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at [email protected].
Minor January 14, 2025 Ecwid storefronts show product changes with delay 8h 22m Storefront
Started Jan 14, 2025, 08:44 PM UTC· resolved Jan 15, 2025, 05:07 AM UTC
- investigating Jan 14, 2025, 08:44 PM UTC
Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily. Issue may affect 22% of store owners. We are working on the fix urgently. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed. We are sorry this is affecting your normal workflow. The next update is in one hour. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
- identified Jan 14, 2025, 09:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 14, 2025, 11:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 15, 2025, 02:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 15, 2025, 05:07 AM UTC
This incident has been resolved.
Major December 19, 2024 Ecwid websites and website editors don't load or load slow 39m Storefront, Checkout, Admin
Started Dec 19, 2024, 04:06 PM UTC· resolved Dec 19, 2024, 04:46 PM UTC
- investigating Dec 19, 2024, 04:06 PM UTC
Our team is currently investigating the issue.
- investigating Dec 19, 2024, 04:40 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 19, 2024, 04:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2024, 04:46 PM UTC
This incident has been resolved.