Ecwid incident
Ecwid storefronts and control panels are unavailable
Ecwid experienced a critical incident on October 9, 2026 affecting Storefront and Admin, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 03:33 AM UTC
Ecwid control panels and storefronts are not loading or are loading slowly: You may see the CODE:400 MESSAGE:Bad Request. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc.) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]
- identified Oct 09, 2026, 04:03 AM UTC
We have identified the cause of the storefront and control panel loading issues and are currently applying a fix. Storefront performance and admin access are starting to recover. We will continue to monitor the system closely to ensure stability across all accounts.
- identified Oct 09, 2026, 04:11 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 09, 2026, 04:14 AM UTC
A fix has been deployed, and services are actively recovering across control panels and storefronts. Our team is closely monitoring performance metrics to ensure systems remain stable.
- resolved Oct 09, 2026, 04:57 AM UTC
The issue affecting Ecwid control panel access and storefront loading has been completely resolved. All systems are operating normally, and performance metrics have fully stabilized. Thank you for your patience and understanding while our team worked to address this.