Resolved after 2 hours 21 minutes, affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more, on September 24, 2021.
We are seeing decreased error rates, login should be possible again, if you do not succeed in the first try try again.
Affected components
Update timeline
- investigating Sep 24, 2021, 06:10 PM UTC
Currently we are experiencing login issue with EcoStruxure IT Expert. Our engineers are currently investigating and we will update the status page shortly.
- identified Sep 24, 2021, 06:57 PM UTC
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged and working on remediations. Backend processing of alarms etc. is unaffected.
- monitoring Sep 24, 2021, 08:01 PM UTC
We are seeing decreased error rates, login should be possible again, if you do not succeed in the first try try again.
- resolved Sep 24, 2021, 08:32 PM UTC
This incident has been resolved.
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